Heyy guys I'm writing this case that recently happened with me when I bought my E92 335i from Abu Dhabi Motors which is as you all know the official dealer in Abu Dhabi for BMW.
When I bought the 3 series 335i of year model 2009 I was assured by the sales person that the car is absolutely checked and running well and absolutely accident free after specifically asking about its accident’s history even though according to my previous knowledge I know that all BMW cars that are put into the Premium Selection should be flawless and never have been involved in any accidents in order for them to qualify to be in the Premium selection or at least if they have been in accidents I should be informed and sign on a copy of the service history which never happened.But sadly enough I came to find out that I have been cheated and been sold a car with previous accident history.
However, after a week of buying a car I got a dent in the front bonnet from another car backing into it in the parking and while I was getting doing the paper work to get it fixed and showing it to some friends for advise in the matter they pointed out that they doubt that this car has been in previous serious accidents by noticing improper gaps in the doors inner panels and the air bag covers. I was also told that there is a service provided by the Abu Dhabi police website that I can check the previous accidents and I was astonished to find out that the car has been involved in previous accidents when I used that service. When I went back to the sales man to ask for an explanation he claimed that he had no idea and I asked him to get me some details to see if those accidents are serious so he emailed me the history of the car with his investigation comments (refer to "false history" picture file attached) in which you can notice the following:
· A job of number 353303 on 8th of December 2009 with amount of AED 24,000 (USD 6,500) and next to it he wrote “First Normal Service (oil+plugs+filters,etc..) while in fact this was a LIE and this was an accident on the whole left side of the car (refer to picture attached "pic of accident1" and official accident report “accident1”).)
Damaged parts include: front and back driver side fenders, driver side door and back bumper.
· A job order of number 353747 on 21st February 2010 with an cost amount of AED 32,000 (USD 8,700) and next to it he wrote that it is only left rim exchange with some paint on the tip of left fender while the fact is he hid the facts about the true magnitude of the accident to make it seem alright and told me that this job was because the car rubbed against the side walk but sadly the truth is that an SUV hit the car from the right side and the right side was damaged (refer to pictures "pic of accident2" and official accident report “accident2”).
You can also connect each of t he accident dates to the dates of the repair job in the service history copy (can also be easily verified by the insurance company repair reports which I'll approach later to get them in order to attach them later on). Besides Iafter I found out about the accidents and went to complain to the used cars departments the detailed job reports which they brought to verify my complaint of fraud and it clearly linked those accidents to those work order numbers which can be seen in the false history copy attached.
This email received from the salesman confirms with no doubt that I have been mis-leaded and cheated into buying this car and even lied to furthermore after finding out the truth in order to cover up for the previous lies .
I approached the BMW official dealer based on trust and faith in BMW’s well known reputation as they are your representatives and are obliged to keep this reputation spotless in addition to their claim to have the certified history of their vehicles. But unfortunately I was disappointed even more when I tried to complain about this matter to find that the employees and administrators treated this complaint with no realization of the seriousness of the matter and responding casually to my concerns.
They have argued that these are only “cosmetic damages” and they even had the nerve to compare it to a scratch that is caused by running a key to the side of the car and the car is running fine and assuring me that the car will not lose its resale value and it has been through quality checks and many other lame excuses for to justifying the reasons why I should keep the car without complaining which was insulting to my intelligence. They offered to replace me with another car with me having to pay a big difference which was also unacceptable because I’ve already been over my original budget to buy the car in question and I believe there is no reason for me to pay in order to fix their mistakes and besides its like they are treating me as if I just want to change it because I don't like the color or the seat is not comfy while I am asking for a change because I was cheated.
What really pissed me off too is that they also tried to use the dent that my neighbor caused against me and were implying that I was trying to rip them off like they did to me which is insulting and makes no sense because the car was in their BMW workshop in Mussaffah industrial area for around two weeks and the manger was running an "investigation" to verify the facts about the car history so this matter should have appeared to him before accusing me and besides sales man knew about the dent and now they accuse me of hiding the matter.
After I got fed up by the people in the used parts department, I went into the general manager's office hoping that he might be more worried about customer satisfaction and more sensible and the response I got from him is that the car is alright and the BMW repair shop is the top in the region (who cares because you are supposed to be honest with your customers and your standards might not be enough for them). He also said that the deal was done in a proper way and if I wanted an accident free car I should mention it in a contract which is also a lame excuse to me because we are not dealing with some auto trader from the industrial area who I have to be specific with and I'm dealing with the official dealer who claims that he has a reputation while in fact they abuse that reputation into ripping off people like me.
I have approached them in trust and to gain peace of mind and they failed it and I was treated in a VERY VERY BAD WAY so people please be careful when buying a car from the pre-owned or as they claim "the premium selection and I advise the people who already bought cars from the premium selection to check the accident warranty.
DO NOT TRUST THESE PEOPLE!!!!
I have removed the chassis numbers and reports numbers from the documents I've attached as this is a public forum but whoever wants to have a look at the documents that I have to verify their relation to the matter you are welcomed to message me.
When I bought the 3 series 335i of year model 2009 I was assured by the sales person that the car is absolutely checked and running well and absolutely accident free after specifically asking about its accident’s history even though according to my previous knowledge I know that all BMW cars that are put into the Premium Selection should be flawless and never have been involved in any accidents in order for them to qualify to be in the Premium selection or at least if they have been in accidents I should be informed and sign on a copy of the service history which never happened.But sadly enough I came to find out that I have been cheated and been sold a car with previous accident history.
However, after a week of buying a car I got a dent in the front bonnet from another car backing into it in the parking and while I was getting doing the paper work to get it fixed and showing it to some friends for advise in the matter they pointed out that they doubt that this car has been in previous serious accidents by noticing improper gaps in the doors inner panels and the air bag covers. I was also told that there is a service provided by the Abu Dhabi police website that I can check the previous accidents and I was astonished to find out that the car has been involved in previous accidents when I used that service. When I went back to the sales man to ask for an explanation he claimed that he had no idea and I asked him to get me some details to see if those accidents are serious so he emailed me the history of the car with his investigation comments (refer to "false history" picture file attached) in which you can notice the following:
· A job of number 353303 on 8th of December 2009 with amount of AED 24,000 (USD 6,500) and next to it he wrote “First Normal Service (oil+plugs+filters,etc..) while in fact this was a LIE and this was an accident on the whole left side of the car (refer to picture attached "pic of accident1" and official accident report “accident1”).)
Damaged parts include: front and back driver side fenders, driver side door and back bumper.
· A job order of number 353747 on 21st February 2010 with an cost amount of AED 32,000 (USD 8,700) and next to it he wrote that it is only left rim exchange with some paint on the tip of left fender while the fact is he hid the facts about the true magnitude of the accident to make it seem alright and told me that this job was because the car rubbed against the side walk but sadly the truth is that an SUV hit the car from the right side and the right side was damaged (refer to pictures "pic of accident2" and official accident report “accident2”).
You can also connect each of t he accident dates to the dates of the repair job in the service history copy (can also be easily verified by the insurance company repair reports which I'll approach later to get them in order to attach them later on). Besides Iafter I found out about the accidents and went to complain to the used cars departments the detailed job reports which they brought to verify my complaint of fraud and it clearly linked those accidents to those work order numbers which can be seen in the false history copy attached.
This email received from the salesman confirms with no doubt that I have been mis-leaded and cheated into buying this car and even lied to furthermore after finding out the truth in order to cover up for the previous lies .
I approached the BMW official dealer based on trust and faith in BMW’s well known reputation as they are your representatives and are obliged to keep this reputation spotless in addition to their claim to have the certified history of their vehicles. But unfortunately I was disappointed even more when I tried to complain about this matter to find that the employees and administrators treated this complaint with no realization of the seriousness of the matter and responding casually to my concerns.
They have argued that these are only “cosmetic damages” and they even had the nerve to compare it to a scratch that is caused by running a key to the side of the car and the car is running fine and assuring me that the car will not lose its resale value and it has been through quality checks and many other lame excuses for to justifying the reasons why I should keep the car without complaining which was insulting to my intelligence. They offered to replace me with another car with me having to pay a big difference which was also unacceptable because I’ve already been over my original budget to buy the car in question and I believe there is no reason for me to pay in order to fix their mistakes and besides its like they are treating me as if I just want to change it because I don't like the color or the seat is not comfy while I am asking for a change because I was cheated.
What really pissed me off too is that they also tried to use the dent that my neighbor caused against me and were implying that I was trying to rip them off like they did to me which is insulting and makes no sense because the car was in their BMW workshop in Mussaffah industrial area for around two weeks and the manger was running an "investigation" to verify the facts about the car history so this matter should have appeared to him before accusing me and besides sales man knew about the dent and now they accuse me of hiding the matter.
After I got fed up by the people in the used parts department, I went into the general manager's office hoping that he might be more worried about customer satisfaction and more sensible and the response I got from him is that the car is alright and the BMW repair shop is the top in the region (who cares because you are supposed to be honest with your customers and your standards might not be enough for them). He also said that the deal was done in a proper way and if I wanted an accident free car I should mention it in a contract which is also a lame excuse to me because we are not dealing with some auto trader from the industrial area who I have to be specific with and I'm dealing with the official dealer who claims that he has a reputation while in fact they abuse that reputation into ripping off people like me.
I have approached them in trust and to gain peace of mind and they failed it and I was treated in a VERY VERY BAD WAY so people please be careful when buying a car from the pre-owned or as they claim "the premium selection and I advise the people who already bought cars from the premium selection to check the accident warranty.
DO NOT TRUST THESE PEOPLE!!!!
I have removed the chassis numbers and reports numbers from the documents I've attached as this is a public forum but whoever wants to have a look at the documents that I have to verify their relation to the matter you are welcomed to message me.
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