Guys I have previous sent BMW Middle East an email regarding this matter and yesterday talked to the aftersales area manager and today he sent this email as a response after he met with ADM and looked what they had to say
I also have a meeting with them on sunday in the consumer protection authority after I filed an official complaint
check the email and let me know what you think:
Dear Mr. Al Nazer,
Sorry for not getting back to you today, as I am traveling after being in Abu Dhabi.
I received a report with all repairs and can confirm that the vehicle is not an "accident car" as per legal definition. On the other hand, I was unable to find out more about the exact communication between ADM and your good self. But – it is true that the vehicle had body repairs and although they can be judged as "minor" repairs in term of BMW body workmanship, you should have been informed. With this in mind, I understand that a meeting has been arranged on Sunday where Abu Dhabi Motors will take up this matter once again with you and they received the recommendation from BMW Middle East side to find an amicable solution together with you.
With kind regards from BMW,
Michael Marx
Aftersales Area Manager
BMW Group Middle East
I also have a meeting with them on sunday in the consumer protection authority after I filed an official complaint
check the email and let me know what you think:
Dear Mr. Al Nazer,
Sorry for not getting back to you today, as I am traveling after being in Abu Dhabi.
I received a report with all repairs and can confirm that the vehicle is not an "accident car" as per legal definition. On the other hand, I was unable to find out more about the exact communication between ADM and your good self. But – it is true that the vehicle had body repairs and although they can be judged as "minor" repairs in term of BMW body workmanship, you should have been informed. With this in mind, I understand that a meeting has been arranged on Sunday where Abu Dhabi Motors will take up this matter once again with you and they received the recommendation from BMW Middle East side to find an amicable solution together with you.
With kind regards from BMW,
Michael Marx
Aftersales Area Manager
BMW Group Middle East
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