Listen to this:
A colleague friend of mine at work has been shopping for a car for a while, being the Toyota-driver she's been for the last 10 years or so, she'd visited the Toyota showroom about 2 weeks ago and decided then to go for a nice 1.8 Corolla. Deal was sealed and the payment was made in cash, it was just a matter of time till they got her the car for insurance and registration, and off she went; she thought.
A few days later, after insurance and registration, on the way to the showroom to fix the number plates on the car, she peaked at the registration card, and to her shock, the manufacturing country was TAIWAN not JAPAN. Shocked and speechless she went straight forward to sales executive who sold her the car and demanded clarification. The latter tried to explain that it's a Toyota thing and that the quality standards are still Toyota's and she need not to worry about anything, but feeling disappointed and betrayed she felt better if they'd cancel the deal and pay her back her hard-earned cash.
The executive went on to her superior who agreed on that, and as one expects this is the end of the story. My friend was so infuriated by this incident that she demanded compensation for the amount of time she's going to spend without a car, especially that her daily route to work sums up to 250 KMs, and that her previous car had been sold on the same day she'd registered her supposedly new car. Here is where things got complicated; the Sales Manager refuses any compensation; my friend threatens to complain, and if they refuse she'd use the media; they say it would please them to get this publicity in the newspaper.
TOYOTA ASKING FOR PUBLICITY!
The next day she went to meet someone in the customer service department in Toyota who started blabbering endlessly about nothing, and in the end he goes like we won't take the car back, it's yours now since you've registered it, and you're free to turn to any "third party".
Immediately she gets in touch with Consumer Rights who in return promised to call her back after getting her contact details. An hour later she gets a call from consumer rights telling her that she'd feel a tone difference when she speaks to the guy from Customer service again. Indeed when CS representative called her he said that they didn't want to spoil her "joy" with her new car and all and that they will take the car back and refund her the money within 2 weeks. Another discussion goes on about registration fees in which Toyota denies, but the next day accepts to pay.
Word to the wise: beware..
A colleague friend of mine at work has been shopping for a car for a while, being the Toyota-driver she's been for the last 10 years or so, she'd visited the Toyota showroom about 2 weeks ago and decided then to go for a nice 1.8 Corolla. Deal was sealed and the payment was made in cash, it was just a matter of time till they got her the car for insurance and registration, and off she went; she thought.
A few days later, after insurance and registration, on the way to the showroom to fix the number plates on the car, she peaked at the registration card, and to her shock, the manufacturing country was TAIWAN not JAPAN. Shocked and speechless she went straight forward to sales executive who sold her the car and demanded clarification. The latter tried to explain that it's a Toyota thing and that the quality standards are still Toyota's and she need not to worry about anything, but feeling disappointed and betrayed she felt better if they'd cancel the deal and pay her back her hard-earned cash.
The executive went on to her superior who agreed on that, and as one expects this is the end of the story. My friend was so infuriated by this incident that she demanded compensation for the amount of time she's going to spend without a car, especially that her daily route to work sums up to 250 KMs, and that her previous car had been sold on the same day she'd registered her supposedly new car. Here is where things got complicated; the Sales Manager refuses any compensation; my friend threatens to complain, and if they refuse she'd use the media; they say it would please them to get this publicity in the newspaper.
TOYOTA ASKING FOR PUBLICITY!
The next day she went to meet someone in the customer service department in Toyota who started blabbering endlessly about nothing, and in the end he goes like we won't take the car back, it's yours now since you've registered it, and you're free to turn to any "third party".
Immediately she gets in touch with Consumer Rights who in return promised to call her back after getting her contact details. An hour later she gets a call from consumer rights telling her that she'd feel a tone difference when she speaks to the guy from Customer service again. Indeed when CS representative called her he said that they didn't want to spoil her "joy" with her new car and all and that they will take the car back and refund her the money within 2 weeks. Another discussion goes on about registration fees in which Toyota denies, but the next day accepts to pay.
Word to the wise: beware..
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