Well!
About a month back I went to AGMC and met a Parts Advisor. I asked him about the LSD for my B5. Unfortunately, he had no idea what I was talking about. And for no apparent reason, this guy was rather rude and asked me to produce proof that I had the correct part number. I just thought that he was having a bad day and ignored his attitude.
However, I forwarded him the e mail from Alpina (confirming the part number) around 25 days back and asked him to confirm the price and the time it would take the part to reach Dubai.
As of now, I have received no reply from AGMC. I have the Part Advisor a couple of reminders on e mail and have called him several times, but its useless. Each time he says that he has forwarded the query to his manager and they are waiting for a response from Germany.
In the light of my past experience with the Germans, I find it very hard to believe that they would take so much time to respond to a query. I tried to get a quote directly from Alpina and they advised me to come through the local BMW dealer.
Is it an exceptional event, or does AGMC treat all customers like this?
In addition, I would appreciate if anyone could advise how to get a quote for the part from AGMC.
Thanks!
P.S: I am truely disappointed by AGMC. My experience with the dealer in Qatar was mind blowing. I always received privileged tretament. I didn't even have to take appointments for service.
About a month back I went to AGMC and met a Parts Advisor. I asked him about the LSD for my B5. Unfortunately, he had no idea what I was talking about. And for no apparent reason, this guy was rather rude and asked me to produce proof that I had the correct part number. I just thought that he was having a bad day and ignored his attitude.
However, I forwarded him the e mail from Alpina (confirming the part number) around 25 days back and asked him to confirm the price and the time it would take the part to reach Dubai.
As of now, I have received no reply from AGMC. I have the Part Advisor a couple of reminders on e mail and have called him several times, but its useless. Each time he says that he has forwarded the query to his manager and they are waiting for a response from Germany.
In the light of my past experience with the Germans, I find it very hard to believe that they would take so much time to respond to a query. I tried to get a quote directly from Alpina and they advised me to come through the local BMW dealer.
Is it an exceptional event, or does AGMC treat all customers like this?
In addition, I would appreciate if anyone could advise how to get a quote for the part from AGMC.
Thanks!
P.S: I am truely disappointed by AGMC. My experience with the dealer in Qatar was mind blowing. I always received privileged tretament. I didn't even have to take appointments for service.
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